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GOODDIY ON TROUBLE SHOOTING

When Will My Order Ship?

Personalized itmes are one-of-a-kind, please allow us 3-5 working days to customize your jewelry. Hence, orders are usually processed and shipped within 3-5 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. You'll receive FREE standard shipping from us, and you will typically receive your item in about 9-12 working days after manufacturing time. In addition, you will be able to select the express shipping for your needs, item arrives 3-7 working days after manufacturing time.

What Are The Product Material?

Our products are made of 925 Sterling Silver, 18K Rose Gold Plated, 18K Gold Plated. Please refer to the product information on the product detail page to get the specific material composition, or contact customer service with the item number (SKU), and we will be happy to provide the item’s specifications.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

GOODDIY hopes that you love your new design jewelry, but we also want you to be fully satisfied, but we also want you to be fully satisfied. If you do need to return an order, we’re happy to help. 

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 90 days from the date of purchase and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. GOODDIY reserves the right to deny any return request.

What Methods of Payment Do You Accept?

At Gooddiy we accept all major credit cards, Apple Pay and payments made through PayPal. Payment must be made in full before shipment. Our products are personalized and hand-crafted according to your specific design and request. We will start production of your order upon confirmation of payment.

Need additional help? You can contact us via support@gooddiy.com.

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