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Cancellation, Free Exchange, and 45-Day Full Refund Policy

We are committed to ensuring your satisfaction with every purchase! If you ever feel dissatisfied or encounter any issues, please don't hesitate to reach out to us via email here. We are here to assist you and make things right!

It's important to note that by placing an order, you agree to all the terms outlined below.

Cancellation and Modification

If you decide to change your purchase, kindly submit a ticket through this form, providing your order number and the details of the modification you are seeking. Once modified or canceled, we will promptly confirm the changes. Please be aware that your order is eligible for cancellation or modification within a 2-hour window. Beyond that, the order will be locked for processing and won't be editable or cancelable.

Additional Notes:

  • Personalized orders are swiftly locked for processing upon order completion, making adjustments challenging. Take a moment to carefully review all details before finalizing your order.
  • Modification requests during holiday periods might experience a slightly extended processing time for orders to reach you. However, we always strive to process changes promptly.

Free Exchange or Refund

We stand by our commitment to provide a seamless experience. Our coverage includes instances where the product:

  • Has not moved within 3 weeks after the estimated arrival time, or
  • Experiences collision, damage, or malfunction, or
  • Differs from what you ordered or the item in the order confirmation email.

In the above situations, your package is fully covered by us. Should any issues arise with the delivery address, rest assured, we'll provide timely assistance.

Specifically:

  • In the case of a collision, damage, malfunction, or receiving a product different from your order, you have the option to replace the item or receive a refund.
  • Stay calm, and fill out this form to receive prompt support from our customer satisfaction experts.

We firmly believe that offering exchanges or refunds is the most effective way to address your concerns. Therefore, we maintain a no-return policy, and you're welcome to dispose of the original items as needed.

Remember, when you make a purchase, it signifies your agreement to all the terms outlined above. Your satisfaction is our priority!

Email Us: Send us a message at support@gooddiy.com. We'll get back to you as quickly as possible.(Recommended)

Working Hours: Available 5 days a week(Answerable time: Mon-Fri 10:00 am - 6:00 pm GMT+8)

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